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Senior citizens generally have a lifetime of work experience, so they don't know about entitlement programs they may be eligible for. A valuable website like Benefits.gov will allow agencies, particularly ones without a case manager on staff, to be able to tell their clients what programs they may be eligible for, in a relatively simple way.
Marian Peele, Food Bank Director, GovBenefits.gov 6th Anniversary Webcast, 2008.